Opening a new hospitality venue is a challenging feat. United’s LaunchAssist service ensures your launch is hassle-free, offering expert planning, efficient logistics, and hands-on support from start to finish.
Opening a new hospitality venue or refurbishing an existing one can be a daunting task. From organising stock deliveries to coordinating on-site logistics, the process demands precision and efficiency. United’s LaunchAssist takes the stress out of these challenges, providing a comprehensive service that ensures everything runs smoothly from the initial planning stages to post-launch replenishment.
Phase 1: Planning for success
The journey begins with meticulous planning. United aligns with your annual opening schedule, ensuring all non-food consumables are secured in advance. Whether it’s quarantining stock or sourcing essential items, the team keeps you updated every step of the way.
As Gravity Global noted during their experience: "The coordination between the warehouse staff and delivery drivers was nothing short of flawless. Despite the high stakes of opening a new site, every delivery was perfectly timed, and the products arrived in pristine condition. The drivers were professional and accommodating, making the final stages of our project stress-free.”
Phase 2: Delivery tailored to your needs
To ensure a seamless opening, United divides deliveries into two stages:
Facilities management items arrive early to assist build teams with installations.
Operational supplies, such as catering essentials, are delivered just before opening to ensure readiness.
Each delivery is carefully coordinated based on site-specific requirements like access, parking, and timing.
This level of detail allows partners like GAIL's to focus on their launch day: "United's LaunchAssist programme, which supports new site openings, really makes a difference to us within GAIL's; having the confidence that deliveries will be right the first time and having on-site support can make all the difference. It's certainly one of the key uniques that United delivers for us."
Phase 3: Accuracy and organisation
Before leaving the warehouse, every order is double-checked for accuracy. Items are categorised and labelled by area—kitchen, bar, or front-of-house—so your team can focus on setup without delays. This attention to detail ensures everything is in its rightful place on delivery.
Phase 4: On-site expertise
A dedicated United representative is on-site during delivery day to oversee the process. They ensure all items are accounted for, labelled, and protected from the weather. Packaging waste, including pallets and shrink wrap, is removed, leaving the venue clean and ready to go.
Mowgli Street Food reflected on this experience:""United’s site opening support system has been essential to our smooth and successful expansion. It gives the Mowgli team full confidence in a reliable, seamless process—and we never feel left alone. The support is truly exceptional!"
Phase 5: Documentation and peace of mind
Every delivery is photographed for your records—or even for your social media! A final confirmation email ensures you’re fully informed, offering peace of mind that everything is ready for launch.
Phase 6: Ongoing support for success
The relationship doesn’t end with your opening. Once launched, your venue is integrated into United's online portal for replenishment. Essential maintenance items are just a click away, ensuring your operations continue smoothly long after the doors open.
Proven success with industry leaders
United’s LaunchAssist has supported many successful openings, including industry giants like Gravity Global, Mowgli Street Food, and GAIL's Bakery. Whether it’s through efficient logistics or on-site expertise, United delivers a service that allows hospitality leaders to focus on what they do best—creating exceptional customer experiences.
With LaunchAssist, United simplifies the complexities of opening and operating hospitality venues, ensuring every step is supported, streamlined, and stress-free. Your launch, made effortless.
Reach out to United today to discover how we can support your hospitality business with efficiency and consistency.
Contact us:
Call: 01525 219 219
Email: vantage@united-uk.com
HO & National Distribution Centre: 17 Tanners Drive, Blakelands, Milton Keynes, Bucks, MK14 5BU
Let’s elevate your operations together!
Post by Jo Pethard
Jo Pethard, Sales & Marketing Director at United, is dedicated to empowering hospitality businesses with streamlined supply solutions. With deep industry insight, Jo crafts strategies and content that address the specific needs of United's clients, helping them achieve operational efficiency and growth.
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